Delivery & Returns
We want our customers to have a great delivery experience when they receive our product packages, so where possible each order is delivered in recycled, and fully recyclable or reusable packaging.
We aim to dispatch in stock items within three working days of order. An email will be sent to you with the tracking number and our delivery company will contact you to confirm the delivery slot. A signature will be required on delivery. You will be able to change the delivery slot if you wish.
Some of our products are dispatched directly from our suppliers and some are made to order. If this applies to your purchase, we will contact you via email once the order has been placed with our suppliers to confirm the approximate lead time. We will then email again to confirm the delivery date for when your items are ready to be shipped. Typical delivery timescales can be found on the relevant product page.
Once items have been dispatched, delivery times are on average as follows:
- UK customers: Standard delivery within 2-5 working days after dispatch.
- UK customers: Express delivery (within 48 hours), orders placed before 10am.
- Non-UK customers: delivery within 3-10 working days after dispatch.
If, for any reason, your order cannot be met or delivered within the specified time, we will contact you immediately to make alternative arrangements. If you have any questions or queries, or any specific delivery requirements (such as fast delivery within the UK), please contact us via email email@example.com or phone 07780 607360 or 07967 085856.
Shipping costs are calculated by total order weight, and are inclusive of handling, packaging, courier charges and VAT at the standard UK rate.
Shipping to the UK
For all products, excluding furniture and lamp base items:
- Standard delivery £6.50
- Next day delivery £15.00
For single item furniture and lamp base items:
- Standard delivery £10.50 (per single item)
- Next day delivery £15.00 (per single item)
Shipping to Other Countries Worldwide
Please note that standard international delivery is not available for all our products. However, if you need a quote for delivery outside the UK, please via email firstname.lastname@example.org or phone 07780 607360 or 07967 085856, and we’ll be happy to help. Our courier services cover over 190 countries worldwide, with a delivery time of 3-7 working days after dispatch.
Please note that for large or heavy items a ‘Special Delivery’ price will need to be obtained from the couriers. An invoice will be sent to you once we receive a quote.