Terms & Conditions Overview
Registered Company Information
Registered Company: Astman Taylor Limited
Registered in England & Wales
Registered Company: 12227337
Registered Address: 3 Eastwood Court, Romsey, Hampshire, SO51 8JJ
VAT Number: N/A
Thank you for shopping at Astman Taylor. Please find our Homeware Terms and Conditions below for your information.
It is important that you please read these Terms and Conditions carefully before accessing, using our website or submitting an order with us. By accessing or using any part of the site, you agree to be bound by these Terms of Service. Particular attention should be paid to the policies on prices, payment, deliveries and discrepancies.
If you do not agree to all the Terms and Conditions of this agreement, then you may not access the website or use any services.
Overview and Definitions
This website is operated by Astman Taylor Limited (Astman Taylor). Throughout the site, the terms ‘we’, ‘us’ and ‘our’ refer to Astman Taylor while ‘you’ and ‘your’ refers to you as a user of this website.
Astman Taylor offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
You acknowledge and agree that all copyright, trademarks and other intellectual property rights in any materials and/or content made available as part of your use of this web site shall remain at all times vested in us.
Likewise, you acknowledge and agree that any material and content provided via this website is made available solely for your personal non-commercial use and you agree not to copy, reproduce, transmit, publish, display, distribute or commercially exploit any material provided or facilitate any other to do so.
We process orders on this website using a shopping cart. The last stage of this process is a confirmation page that sets out the final details of your order including the cost of goods we will supply and our delivery charge, if applicable.
By placing an order with us you acknowledge that you have read and agreed to these Terms and Conditions. We must receive payment of the whole of the price of the goods that you order before your order can be accepted. Once payment has been received from you, we will confirm your order in an email at the email address you have provided. Our acceptance of your order via email brings into existence a legally binding contract between you (the customer) and us (Astman Taylor Ltd).
If we are unable to accept your order, we will inform you of this in writing via the email address you have provided and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
We will assign an order number to your order and tell you what it is when we accept your order via the email address you have provided. It will help us if you can tell us the order number whenever you contact us about your order.
All prices at Astman Taylor are giving in British Pounds Stirling (£). Please note that Astman Taylor is currently not VAT registered. For deliveries to the Isle of Man, EU countries and the rest of the world note that VAT/GST charges will be subject to your local VAT/GST rate and paid upon arrival in your country.
We use Hermes to provide delivery to the UK, Channel Islands, Isle of Man and the Republic of Ireland. If you are looking for delivery to an international address, please contact us and we will obtain a shipping quote from our couriers.
Astman Taylor has no control over any customs or import duties that may be levied when the package reaches your destination country which you will be liable for.
By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority in your country, state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms and Conditions will result in an immediate termination of our Services.
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us. The headings used in these Terms and Conditions are included for convenience only and will not limit or otherwise affect these Terms.
Section 1: Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Section 2: Modifications to the Service and Prices
The prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
The price of the product will be the price indicated on the website at the time we receive your order, unless there has been an error in website pricing. We try to ensure that all prices stated are accurate, but errors may occur. If there has been an error in the price of the goods you have ordered we will inform you as soon as possible for your instructions, before we accept your order.
Astman Taylor Ltd shall be under no obligation to honour the incorrect price or order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
We accept payment with Visa, Visa Debit, Mastercard, Amex, Discover, Apple Pay and Google Pay. You must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.
We can charge interest if you pay late. If you do not make any payment to us by the due date, we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
If you think an invoice is wrong, please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
Section 3: Products
Every care has been taken to ensure that the description, measurements and specifications are correct, and we reserve the right to alter these without notice. All measurements are approximate. We have made every effort to display as accurately as possible the colours and images of our products. We cannot guarantee that your computer monitor’s display of any colour will be accurate. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Your product may vary slightly from those images. Where applicable, the packaging of the product may vary from that shown in images on our website.
We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Section 4: Accuracy of Invoice and Account Information
We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same invoicing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you via the e-mail or phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Section 5: Errors, Inaccuracies and Omissions
Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on our website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied on our website, should be taken to indicate that all information on our website has been modified or updated.
Section 6: Third-Party Links
Certain content, products and services available via the Astman Taylor website may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Section 7: Delivery
The costs of delivery will be as displayed to you on our website. We will deliver them to you as soon as reasonably possible.
We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox or left with a neighbour, our delivery company will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.
We may suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to and you still do not make payment within seven days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. As well as suspending the products we can also charge you interest on your overdue payments.
Section 8: Product Ownership and Risk of Loss and Damage
You own the product once we have received payment in full.
The product you have purchased will be your responsibility from the time we deliver the product to the address you supplied us with. Therefore, all risk of loss and damage of products passes to you on acceptance of the products on delivery.
Section 9: Personal Information
We are committed to protecting your privacy. We do not sell or rent the information you provide us to anyone. We will only give your personal information to third parties where the law either requires or allows us to do so.
We will use your personal information you provide to us:
to supply the products to you;
to process your payment for the products; and
occasionally contact you in relation to promotions.
If you would prefer not to receive these updates, please contact us via email at firstname.lastname@example.org.
Section 10: Prohibited Uses
In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any national or international regulations, rules and laws; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of our website, any other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of our website, other websites, or the Internet. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.
Section 11: Disclaimer of Warranties; Limitation of Liability
We will use all reasonable endeavours to provide accurate information via this website but in providing such information we offer no warranty regarding this content, or warranties regarding the availability of the website, that it will be error free, that defects will be corrected and that the server that makes the site available will be virus free.
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of our Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Astman Taylor Ltd, our directors, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, loss of goodwill or reputation, special or indirect losses suffered or incurred by any party arising out of or in connection with the provisions of any matter under these Terms and Conditions, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in anyway to your use of the Service or product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Section 12: Indemnification
You agree to indemnify, defend and hold harmless Astman Taylor Ltd and any parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Section 13: Discrepancies and Returns Liability
We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.
Claims for non-receipt, discrepancies or damaged goods must be notified in writing via email (email@example.com) or phone (07780 607360/ 07967 085856) within 48 hours from receipt of delivery or expected delivery (for non-receipt).
Please notify us immediately of any shortages or breakages, these will be despatched / replaced with similar goods as quickly as possible. Damaged goods will be replaced with similar goods or refunded for their invoice value.
If you establish that any of the goods are defective Astman Taylor Ltd shall at its option, replace them with similar goods or allow a refund for their invoice value.
In no circumstances shall the liability of Astman Taylor Ltd to you the Customer under this term exceed the invoice value of the goods.
If you wish to exercise your legal rights to reject products you must post them back to us. You are responsible for the costs of return and if we are collecting the product from you, we will charge you the direct cost to us of collection. Refer to Section 15: Termination and Returns, for further details of return cost liabilities.
Section 14: Severability
If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we continue to provide the products, we can still require you to make the payment at a later date.
Section 15: Termination and Returns
Termination by Astman Taylor (Us)
We may end the contract if you break it. We may end the contract for a product at any time by writing to you:
if you do not make any payment to us when it is due, and you still do not make payment within 7 days of us reminding you that payment is due;
you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, a correct and complete address; and
you do not, within a reasonable time, allow us to deliver the products to you.
We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will let you know at least fourteen days in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.
Termination by the Customer (You)
You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our website. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract. If what you have bought is faulty or misdescribed you may have a legal right to end the contract.
If you have just changed your mind about the product. You may be able to get a refund if you are within the 14 day cooling-off period, but this may be subject to deductions, and you will have to pay the costs of return of any goods.
Exercising your right to change your mind (Consumer Contracts Regulations 2013)
For most products bought online you have a legal right to change your mind within 14 days and receive a refund.
To end the contract with us, please let us know by doing one of the following:
Email us at firstname.lastname@example.org or
Phoning us on either 07780 607360 or 07967 085856 between 10am and 5pm Monday to Friday
Please provide your name, home address, order number and, where available, your phone number and email address.
We will send you a Returns Form to complete and post to us with the returned item(s).
If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us within 14 days of telling us that you wish to end the contract. You must post them back to us at the following address:
Astman Taylor Ltd, c/o Muritai, Beaconsfield Road, Chelwood Gate, East Sussex, RH17 7LG
If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
We will pay the costs of return:
if the products are faulty or misdescribed; or
if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery because of events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection.
Section 16: Refunds
We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described in Section 15: Termination and Returns.
If you are exercising your right to change your mind:
We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted for resale. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
We will make any refunds due to you as soon as possible.
If you are exercising your right to change your mind, then your refund will be made within 14 days of your telling us you have changed your mind.
Section 17: Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. These Terms and Conditions and any policies posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions). Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.
Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
Section 18: Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
Section 19: Changes to Terms and Conditions
You can review the most current version of the Terms and Conditions at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Section 20: Contact Information
Questions about the Terms and Conditions should be sent to us at email@example.com.